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KMID : 1022120100120010037
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Health and Welfare
2010 Volume.12 No. 1 p.37 ~ p.49
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Factors for Medical Service Quality Improvement in Hospital
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Kim Jong-In
Oh Hyung-Won
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Abstract
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Objectives: The aim of this study is to find problems or suggestions concerning management by investigating the effects, obstacles or promotor, if any, of the quality improvement activities after they are introduced.
Methods: The data were collected from September 13 to 30. A total of 214 cases were used as final data for our analysis in clinics of a general hospital in county areas of Jeonbuk province. The data were analyzed using frequency, t-test, ANOVA by SPSS 17.0 for windows program.
Results: The findings of the study, First of all, with regard to awareness of QI for hospital administration depending on individual characters, statistically significant difference was found in the awareness of "factors for Quality Improvement", there was significant difference in awareness by age, job ranking, and experience of QI education section. In terms of awareness of characters of medical organizations in the area of "factors for Quality Improvement", there was significant difference types of medical organizations, number of sick beds and whether or not there were QI department and persons in charge, periodical QI training courses or seminars as well as incentives for QI activities.
Conclusions: Thus, lessen the complaints about the added burden of work following introduction of quality improvement campaign on the part of employees of medical organizations and to encourage their participation in it, various measures for rewarding, supporting and motivating them for their QI activities should be introduced as part of measures to settle the campaign as a routine activity. And the top management of hospitals should show keener and more positive concern and support for QI as it should be carried out on the organizational level, not on the personal basis.
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KEYWORD
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Medical service quality improvement, Quality improvement, Factors for obstacles against, Factors for promoting
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